The Handicare 1100 stairlift is a friction-drive system powered by four DC motors. The friction drive design keeps the rail clean, reduces maintenance, and has a smooth, quiet ride, making it a reliable, low-maintenance solution.
The 1100 stairlift is equipped with a diagnostic display that provides fault codes to assist in identifying and resolving issues. The codes can be seen under the black plastic cover on the chassie under the seat. The following is a summary of the common troubleshooting codes. For complex issues, professional support is available to maintain and repair the lift.
Summary of Handicare 1100 Troubleshooting Codes
If the LED display is off try pressing the toggle switch on the armrest to see if the display comes on. Also check that the main power switch is turned on.
The horizontal dash – code is a normal charging code. If the lift wont move make sure both armrest are folded down.
0 – The final limit has been activated. This code can also be the red emergency stop button is activated or the key switch is OFF. Also make sure the seat is fully swiveled to the normal operating position.
1 – Charge needed, The stairlift batteries need charging, move the lift to the charge contacts.
2 – There is a charging issue, the power supply is off or the lift is not parked on a charging contact.
3 – The end limits have been activated.
4 – Safety edge activated, up/down direction.
5 – Ends limit activated, up/down direction.
6 – Safety edge activated. Check to make sure the footplate under the footrest isn’t jammed. The footplate should move left and right freely to detect an obstruction.
7 – Batteries approaching critical level. The batteries require a charge or may need to be replaced.
8 – Normal code that displays when the toggle switch is activated in the up direction.
9 – Also a normal code that displays when the toggle switch is activated in the down direction.
A – Hinge is open.
B – A switch is active at power on, toggle up/down, IR up/down
C – The IR address, remote control dip switch, does not match the power pack.
D – The main power relay is welded closed
E – The main power relay did not close.
F – Brake fault.
G – Brake not connected.
H – Board replay fault, the main power relay has closed early.
J – Hinge interlock switch error
L – Half speed.
N – Brake fault.
O – The main control board has a memory problem.
P – Powered Swivel did not respond.
R – No charge current, make sure that power supply is on.
U – Faulty power supply.
Y – The main control board has a software fault.
11 – Over current or Current limit exceeded.
The Handicare 1100 stairlift operates by using two 12-volt sealed lead-acid (SLA) batteries, each with a capacity of 2.6 amp-hour (Ah). These batteries are designed to provide power for the stairlift’s normal operation and will need to eventually be replaced. The dimensions of each battery are approximately 70 mm in length, 48 mm in width, and 98 mm in height.
It’s important to note that the standard battery capacity is 2.6 Ah, some replacement options may not fit or these alternatives wont be compatible with the Handicare 1100 stairlift. When replacing the batteries, they need to be compatible with the 1100 model and meet the specified voltage, size and capacity requirements.
