Troubleshooting the Helix Lift
If the lift does not operate, you can diagnose the problem by observing the LED status light on the lift and listening to the beeps emitted. A red LED status light indicates a possible problem. Its normal for the unit will beep once when turned on and the wireless remote board will beep once. Beeps should be counted after the unit is turned on and the first audible beep.
| Beeps | Problem |
|---|---|
| 2 | No 12-volt power on the board |
| 3 | Conflicting switches FOOTREST UP and FOOTREST DOWN |
| 4 | Conflicting switches OBSTRUCTION UP and OBSTRUCTION DOWN |
| 5 | Conflicting switches FOOTREST UP and OBSTRUCTION DOWN |
| 6 | Conflicting switches FOOTREST DOWN and OBSTRUCTION UP 6 |
| 7 | Conflicting switches STOP UP and STOP DOWN switches both detected |
| 8 | Conflicting switches STOP UP and STOP DOWN switches both NOT detected |
| 9 | FINAL LIMIT switch detected |
The Harmar Helix curved stairlift is parked at the bottom landing with a 90-degree turn.
Harmar Helix Curved Stair Lift Manual. The most common problem we see on the Helix lift is overtravel at the bottom or top landings. This occurs when the normal limit moves to cause the lift to hit the final limit. When this happens you’ll need to call for service and have the limits reset and the lift checked. Other than normal maintenance this lift typically only needs annual service checks.
