Sterling 1000 Stairlift Repair

The Sterling 1000 is one of Sterling Stairlifts first and most popular models. This lift has a thin rail at just about 3-1/2″ wide. The seat, armrest, and footrest all fold up when not in use. Also unique to the Sterling lift is the light blue control switch on the armrest.

Sterling 1000 diagnostic codes.

NOTE: Some codes are normal operating codes. The majority of codes will require a service technician. Contact your local stairlift company for the following codes.

Diagnostic codes overview and what they mean.

Code: No display or sleep mode. Self-help action: Press the toggle switch to see if the display comes on. Check that the main power switch on the lift is turned on.

Code: 0 Meaning: Final limit activated or cable short circuit. Self-help action: Check that the key switch is on and the seat is fully turned to the drive position.

Code: 1 Meaning: Requires charge. Self-help action: The stair lift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show contact dealer.

Code: 2 Meaning: Off charge. Self-help action: The stair lift is not parked on a charging position or is not charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show or the lift is already on the charge contacts check the power supply is on. Failing this contact dealer.

Code: 3 Meaning: Ends limit activated.

Code: 4 Meaning: Safety edge (up/down direction) activated – footplate.

Code: 5 Meaning: Ends limit activated.

Code: 6 Meaning: A switch is active at power on i.e. Toggle Up, Toggle Down, IR Up, IR Down or Learn.

Code: 7 Meaning: Batteries approaching a critical level. Self-help action: The stair lift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show contact dealer.

Code: 8 Meaning: Shows when the toggle switch is activated in up/down direction.

Code: 9 Meaning: Shows when the toggle switch is activated in down/up direction.

Code: A Meaning: Hinge open. Self-help action: Contact dealer.

Code: B Meaning: A switch is active at power on i.e. Toggle Up, Toggle Down, IR Up, IR Down or Learn.

Contact dealer for the following codes.

Code: C Meaning: The IR address does not match.

Code: D Meaning: The main power relay is welded closed.

Code: E Meaning: The main power relay did not close.

Code: F Meaning: Brake semi-conductor failed.

Code: G Meaning: Brake not connected.

Code: H Meaning: The main power relay has closed early.

Code: L Meaning: Current limit exceeded.

Code: N Meaning: Half speed.

Code: O Meaning: The main control board has a memory problem.

Code: P Meaning: Powered swivel did not respond.

Sterling/Minivator 1000 User manual